Shipping Policy

At YAYA STUDIOZ™, we pack and process every order with care so your pieces reach you safely. Below you’ll find everything you need to know about order processing, delivery times, tracking and international shipping.

1. Order Processing

  • Orders are processed Monday to Friday, excluding bank holidays.
  • Please allow 1–3 working days for your order to be packed and dispatched.
  • During launches, restocks or busy periods, processing may take slightly longer.
  • Once your order has been dispatched, you’ll receive a shipping confirmation email.

2. UK Shipping

  • UK orders are usually delivered within 2–5 working days after dispatch.
  • Free UK shipping may be available on orders over the amount shown at checkout.
  • Delivery times are estimates and may vary depending on the courier.

3. International Shipping

We ship selected international orders. Delivery times depend on your location and the shipping option available at checkout.

  • Europe: usually 5–10 working days after dispatch.
  • Rest of World: usually 7–15 working days after dispatch.
  • Delays can happen due to customs, courier backlogs or local postal services.

4. Tracking Your Order

Once your order has been dispatched, you’ll receive your tracking details by email. Please allow up to 24 hours for tracking updates to appear.

5. Missing or Delayed Parcels

  • If your parcel hasn’t arrived after the estimated delivery window, please contact us.
  • We’ll help check the tracking and raise an investigation where needed.
  • Please make sure your shipping address is correct before placing your order.

6. Customs, Duties & Taxes

  • International customers are responsible for any customs fees, duties or import taxes.
  • These charges are not included in our product or shipping prices.
  • YAYA STUDIOZ™ is not responsible for delays caused by customs.

7. Address Changes

Please contact us as soon as possible if you need to change your shipping address. Once an order has been processed or dispatched, we may not be able to make changes.

8. Returned Parcels

  • If a parcel is returned to us due to an incorrect address, failed delivery attempt or unpaid customs fee, we’ll contact you.
  • Re-shipping costs may need to be paid before the order can be sent again.
  • Original shipping costs are non-refundable.

9. Need Help?

For any shipping questions, contact us through our Contact Us page.

Back to top